ARAMARK North Complex Assistant Manager - South Dakota State Univ. in Brookings, South Dakota

Overview:

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description:

The Complex Assistant Manager is a night position, where the Complex Assistant Manager oversees the closing staff to ensure direct operations at stations, compliance with company standards in product preparation, customer service, maintenance, and safety regulations. This full-time position is Monday- Friday from 2pm-10pm.

Essential Tasks, Duties, & Responsibilities:

  • Assist in any area when staffing constraints require.

  • Learn all brand standards

  • Ensure a smooth transition from night to day shift

  • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

  • Effectively manage the restaurant in the absence of the Restaurant Manager

  • Manage operations with passion, integrity, and knowledge while promoting the culture and values of Aramark

  • Implement new company policies and procedures by developing plans and instructing staff

  • Provide direction to shift leaders, and staff to achieve restaurant goals

  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

  • Provide coaching and feedback to managers and staff and assess performance on and ongoing basis

  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

  • Solicit guest feedback to understand the needs and wants of customers

  • Train and coach staff on guest services principles and practices

  • Monitor and maintain the Micros POS System

  • Develop and implement creative solutions to areas of improvement

  • Assist in conducting staff and daily pre-shift meetings

Required Qualification:

  • Dedication to providing exceptional customer service

  • Good communication skills, and strong interpersonal and conflict resolution skills

  • High school diploma or GED required

  • Exceptional team building capability

  • 1 year experience preferred

  • Able to work night shift

  • Minimum experience in food service supervisory position preferred

  • Ability to manage time and people in accordance to the location manager’s request

Qualifications:

QUALIFICATIONS:

  • Foodservice Sanitation Certificate as needed

  • High School diploma/GED

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran