Iowa Employer Call Center Representative in NORTH SIOUX CITY, South Dakota

OVERVIEW:Here at Mass Markets, we keep things light. We believe our employees are at their best when theyire happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by troubleshooting any overlooked options and offering them new products and services. With Mass Markets you'll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year.RESPONSIBILITIES:WHAT IS A CALL CENTER REPRESENTATIVE AND WHAT DO THEY DO?In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. Listen to and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgrade customersExplain and position products and process when interacting with customersAppropriately escalate customer dissatisfactionEnsure first call resolution through problems solving and effective call handlingQUALIFICATIONS:HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?You enjoy talking to people and helping them resolve any frustrations they may be facingProblem solving gets you excitedYou are money motivated, you like getting paid more for doing moreYou're a quick learner and thrive on changeYou have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customersYou love talking; people even say you should get paid for talking (perfect fit!) LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?Great! Here are the qualifications for a Call Center Representative:High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeMust have the ability to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentHighly reliableMinimum 18 years of agePrevious experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job. FIND OUT MORE AT www.massmarkets.jobs or www.massmarkets.com