Iowa Employer Call Center Sales Supervisor in NORTH SIOUX CITY, South Dakota

OVERVIEW:MAKING A DIFFERENCEMass Markets is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. Competitive PayEmployee Stock ContractOpportunity for AdvancementFull Medical, Dental & Vision BenefitsPaid Time Off and Paid HolidaysPositive Team EnvironmentGreat Office EnvironmentAdvancement OpportunityRESPONSIBILITIES:Call Center Sales Supervisors are responsible for the day-to-day activity and development of 15-20 Agents within a complex call center environment. This position is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and sales results. Call Center Sales Supervisors conduct regular meetings with Inside Sales Representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Sales and Performance Supervisor work closely with the Call Center Operations Manager in ensuring the overall adherence to corporate policies and procedures. Overall management of a team of Inside Sales RepresentativesManage metrics, performance criteria, policies and procedures to continuously improve call center productivityDirects sales forecasting activities and sets performance goals and objectives accordinglyDevelop and maintain strategy on ensuring customer satisfaction on all sales transactionsProvide team motivation and development to maximize sales opportunitiesResponsible for the overall performance and productivity of direct reportsResponsible for weekly payroll review and submission to ensure correct entriesResponsible for driving the growth of revenue and profit originating from a call centerMeeting performance targets, operating efficiencies, processing improvements, people development and quality assurance.Monitoring of individual, team and call center results to identify and act on both positive and negative performance.Determining work procedures, preparing work schedules, and expediting workflow.Responsible for hiring, coaching and terminating call center employeesOther duties and responsibilities as assigned QUALIFICATIONS: The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. This position requires a high degree of leadership, creative thinking and dedication to people. The ability to professionally represent Mass Markets internallyand client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. Associate's degree and/or relevant work experienceExceptional interpersonal & communication skillsStrong supervisory experience including staff developmentWorking knowledge of Microsoft Office including Outlook, Excel, Word & PowerPointDemonstrated ability to drive sales through the actions of othersUnderstanding of call center tools and technology used to manage KPIs and SLAsPossess effective conflict resolution skills (both customer and agent conflict)Proven Leader with advanced time management, organizational and multi-tasking skills.Ability and eagerness to learn new products and systemsPossess time management, planning, organizational and multi-tasking skillsAbility to work in a professional fast-paced environment ABOUT MASS MARKETS - YOU CAN GET A JOB ANYWHERE. YOU CAN BUILD A CAREER HERE. As and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside