General Electric Field Service – Resident Engineer in Pierre, South Dakota

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com

GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit: www.gepowerconversion.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Field Service – Resident Engineer will provide support, technical expertise and engineering solutions to support the metals business within the Power Conversion Power & Industry Services segment.

Essential Responsibilities:

As the Field Service – Resident Engineer, you will:

  • Own the resolution of post-sales technical customer issues at customer sites with accuracy, quality, and timeliness in order to meet customer needs and business goals

  • Support trouble shooting of installed products at customer site including accurate and timely settlement of all warranty claims from assigned customers

  • Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction

  • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams

  • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services

  • Coordinate maintenance activities for the customer and planning for inspections

  • Provide support to engineering teams working on customer CMU’s projects

  • Provide support the bidding process for the customer CMU’s projects

  • Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability

  • Develop presentations and provides training and instruction to customers on system operations

  • Promote sales of maintenance services

  • Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction

  • Provide continuous, 24 hour by 7 day a week, support in response to customer calls for service

  • Ensure appropriate response and service is provided to customer

  • Complete timely service reports and other administrative requirements

  • Support business growth opportunities and marketing campaigns

Qualifications/Requirements:

  • Bachelor's Degree in Engineering from an accredited university or college

  • Minimum 5 years of experience within an engineering environment, including a minimum 2 years of experience with metal systems (automation, drives, AGC and Level 2)

ELIGIBILITY REQUIREMENTS:

  • Ability and willingness to travel and work overtime, as required

  • Ability and willingness to possess a valid driver’s license and able to obtain or possess a US Passport and TWIC card

Desired Characteristics:

  • Electronics, electrical and/or mechanical trouble shooting skills (""Hands-on approach"")

  • Computer skills, familiarity with MS Office, TCP / IP configuration

  • Ability to learn other software tool applications to support HMI and application changes

  • Prior electrical maintenance experience

  • Strong verbal and written communication skills, ability to read and write English

  • Ability to read and interpret mechanical and electrical drawings

  • Self-starter with minimal supervision requirement; able to work independently

  • Ability to prioritize, organize work and meet deadlines

  • Ability to set and meet aggressive targets

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections at http://bit.ly/geconnections

Locations: United States; Illinois, Pennsylvania; Chicago, Pittsburgh

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.