General Electric Senior Services Engineer in Pierre, South Dakota

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations, upgrades and or interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.

Essential Responsibilities:

  • Provide advanced knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions

  • Provide technical support to applications

  • Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations.

  • Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process

  • Execute on and potentially serve as the technical lead for the implementation of software solutions.

  • Own technical deliverables during the entire lifecycle of the projects.

  • Engage throughout the full lifecycle of assigned projects, influencing decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations.

  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

  • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and participate in processes to ensure the best practice use of GE Digital products and services.

  • Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.

  • May serve as technical leader or mentor on complex, integrated customer implementations, either within individual project teams and/or cross-organizationally.

  • Effectively apply GE Digital execution methodology and project standards.

  • Maintain & continuously update technical skills and knowledge.

  • Work independently as well as part of the team.

  • Maintain strong customer relational and communication skills Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s degree and 3 -5 years of experience in software services, or equivalent (defined as: High School Diploma/GED and 5+ years progressive experience in software services).

  • 3-5 years’ experience with Windows, .NET, SQL or Oracle databases, Intersystems CachéTM Object Script, C++, Java, HL7, Web Services, SOA technologies, or similar programming languages/technologies

  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completedEligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

  • Must be willing to travel 50 %” to “Must be able travel if necessary; 30 to 40 %

  • Must be willing to work out of an office located in Roanoke, VA USA or Houston, TX USA Desired Characteristics:

  • Software skills in software analysis, design, methodology, and architecture

  • Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, or C# programming

  • Experience in software analysis, design, quality assurance, architecture, and Agile development methodology

  • Demonstrated ability to learn new software development practices, languages, and tools

  • Experience with enterprise software and large distributed systems

  • Strong spoken and written English language skills

  • Practical experience with web and other technologies such as HTML 5, JavaScript, CSS and JQuery

  • 3-5 years’ experience in software analysis, design, methodology, development and architecture

  • Prior customer support or system implementation experience desiredTechnical Expertise:

  • Develop best practices on how to configure and implement Meridium

  • Lead the Technical Consultant group for a Work Process product family

  • Mentor other Technical Consultants

  • Experience with VB.Net is preferred

  • Good understanding of Relational databases and SQL Queries is preferred

  • Experience with SQL Service Reporting Service is preferred

  • Experience with SQL Server Analysis Services is preferred

  • Experience with front-end technologies such as JavaScript, HTML5, CSS and jQuery is a plus

  • Assist in client presentations

  • Applies technical fundamentals in specific projects. Applies best practice processes & programming standards throughout the project lifecycle.

  • Possesses proven ability to deploy in on premise and/or cloud based environments.

  • Demonstrates ability to diagnose and solve issues. Can isolate scenarios down to actionable items and drive solutions.Business Acumen:

  • Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.

  • Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.

  • Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.

  • Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary.Leadership:

  • Helps team members understand their contributions in support of the broader direction.

  • Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap

  • Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.

  • Effectively balances different, competing objectives.

  • Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.

  • Possesses the initiative to cross boundaries and find solutions outside of immediate group.

  • Demonstrates ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.Personal Attributes:

  • Engages with product related problems and questions in a disciplined and rigorous manner.

  • Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.#DTR Locations: United States; Texas, Virginia; Roanoke, HoustonGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.