United Blood Services Telerecruiter II in Rapid City, South Dakota

Description

PRIMARY PURPOSE*:*

Under direct supervision, this position is responsible for achieving goals for recruiting existing and potential donors by telephone and scheduling them to donate at an in-center location or area blood drives. This position is responsible for conversion of whole blood donors to automated procedures.

DUTIES AND RESPONSIBILITIES*:*

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Schedules appointments with existing and/or potential blood donors for whole blood, platelet and other related automated donations.

Converts existing whole blood donors to automated procedures.

Confirms scheduled appointments with donors.

Responds to donor questions; elevates to appropriate staff, as necessary.

Obtains and updates donor information (e.g. demographic and deferral information) in center call lists.

Performs data entry of donor comments and demographic updates into the computer system.

Performs basic clerical duties.

Performs all other duties, at the discretion of management, as assigned.

Qualifications

REQUIREMENTS:

Knowledge/ Education

High School graduate or GED preferred.

Licenses/ Certifications

None.

Experience

One year experience in related field required.

Skills/Abilities

Clear speaking voice and effective communication skills in order to motivate and persuade people to donate blood.

Basic computer skills preferred.

Able to work flexible hours including evenings and weekends.

Able to sit for long periods of time.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rightsclick here

For information about Pay Transparency rightsclick here

Our organization participates in E-Verify, for more informationclick here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

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Organization: BSI Business Group

Primary Location: United States of America-South Dakota-Rapid City

Work Locations: 3050 SD Rapid City (75552) United Blood Services 2209 W. Omaha Rapid City, 57702

Shift: Day Job

Travel: No

Job Posting Close Date: Aug 14, 2017

Job Function: Call Center

Req ID: 17000865

Employee Status: Full-time, Regular