Total Card, Inc. Correspondence Representative in Sioux Falls, South Dakota

The Correspondence Representative is responsible for composing letters or electronic correspondence in reply to requests regarding delinquent accounts, incorrect billings, or unsatisfactory services. The hours of the position are between 7:00 am and 9:00 pm, Monday through Friday with every other weekend coverage. Minimum of one year of credit card experience preferred and experience with Microsoft Office (primarily Word and Excel) preferred.

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Company overview:

Founded in 2000, Total Card, Inc. is a leading third party credit card servicer providing solutions for non-traditional sub-prime lenders and issuers. As an inbound and outbound call center, employees are in contact with existing cardholders to assist with questions, inquiries, information and payments regarding the cardholder’s accounts. The culture at TCI is that of a well-established company with a casual work environment. Our support centers in SD, MN and TX employs more than 300 people. You can find out more about Total Card, Inc., by visiting the company’s website at

At TCI, we are a dedicated family of professionals with a strong desire to deliver quality services to our clients and their customers. Our Culture Statement is “Exceptional Service without Exception”. We promote from within and offer internal advancement opportunities to roles in Team Leadership, Management, Quality and Training. We offer a competitive pay rate and comprehensive benefits package, including:

  • $1.50 per hour shift differential (hours worked past 5pm)

  • Up to $0.50 per hour after 90 days of employment

  • $650.00 per year for perfect attendance

  • $1,500.00 per year for tuition reimbursement

  • $200.00 employee referral bonus (per referral)

  • Up to five percent annual performance increase (raise)

  • $100 gift card for Rising Star quarterly award

Our employees enjoy flexible scheduling and the opportunity to gain professional experience. We provide the resources, training and support you need to be successful! Our employees enjoy a fun, team-oriented environment where we take part in community events and conduct team events all year round.

Benefits at TCI include:

  • Medical/Prescription Drug coverage

  • Flex Medical & Dependent Care spending

  • Dental, Vision, Life, Disability & Accident Insurance

  • 401(k) with Employer Match

  • Paid Time Off & Paid Holidays

  • Education Assistance

  • Employee Discounts

  • Employee Assistance Program

  • Wellness Program