MetaBank Customer Service Operations Analyst I in Sioux Falls, South Dakota

Job Summary:

The Customer Service Operations Analyst I will be responsible for supporting processes performed in the Customer Service Operations Division. The Analyst applies analytical and creative problem solving skills to improve the quality of contact center operations and experience of the customer.

Essential Job Functions:

Back Office Support – 90%

  • Prepare a variety of written reports and materials to support work performed and/or to make recommendations for new or enhanced processes or procedures.
  • Provide support for multiple call centers supporting multiple partners.
  • Assists with escalations for the call centers.
  • Handles written requests related to Meta Managed programs and Partner processes, documentation storage and administrative tasks.

Projects – 10%

  • Participate in the establishment of operations goals and objectives to ensure support of overall company goals, objectives and initiatives.
  • Support opportunities that create and implement solutions.
  • Assist with maintenance of process and procedural documentation based on verified and approved changes.
  • Contribute information to assist project teams to analyze, recommend or implement policy, procedure, new processes and systems, process improvements or system changes.
  • Perform other duties as assigned.

Job Qualifications:

  • Education - Bachelor's degree in related field from a college or university**
  • Related experience in a high volume, multi-client customer service environment**
  • Or equivalent combination of education and experience**
  • A valid state issued driver’s license.

Skills:

  • Keyboarding: typist, minimum 40 wpm typing, 10-key data entry**
  • Detail oriented – problem identification**
  • Time management**
  • Microsoft Word – work with templates**
  • Microsoft Excel – maintain worksheets, formulas, and formatting

To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans

Department: 664-Consumer Customer Service

Location: Sioux Falls, SD