Total Card, Inc. Dedicated Customer Service Representative in Sioux Falls, South Dakota

At TCI, we are a dedicated family of professionals with a strong desire to deliver quality services to our clients and their customers. Our Culture Statement is “Exceptional Service without Exception”. We promote from within and offer internal advancement opportunities to roles in Team Leadership, Management, Quality and Training. We offer a competitive pay rate including:

  • $1.50 per hour shift differential (hours worked past 5pm)

  • Up to $0.50 per hour after 90 days of employment

  • up to $2.50 per hour monthly performance incentive

  • $650.00 per year for perfect attendance

  • $1,500.00 per year for tuition reimbursement

  • $200.00 employee referral bonus (per referral)

  • Up to five percent annual performance increase (raise)

  • $100 gift card for Rising Star quarterly award

Our employees enjoy flexible scheduling and the opportunity to gain professional experience. We provide the resources, training and support you need to be successful! Our employees enjoy a fun, team-oriented environment where we take part in community events and conduct team events all year round.

The Dedicated Customer Service Representatives take calls in the Installment Loan Department. Representatives are responsible for answering questions, helping the customer, and working to build trust with the customer. Representatives take incoming calls and respond to customer questions via email.

Must commit to 3 weeks of paid training from 8am-5pm, Monday through Friday. After training, hours available between 7:00 a.m. to 7:00 p.m., Monday through Friday and every other weekend is required. Upcoming training classes: July 17th & August 7th.

Minimum of two years of customer service and phone experience preferred.

Bilingual candidates (english/spanish speaking) are encouraged to apply additional $1.00 per hour

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Company overview:

Founded in 2000, Total Card, Inc. is a leading third party credit card servicer providing solutions for non-traditional sub-prime lenders and issuers. As an inbound and outbound call center, employees are in contact with existing cardholders to assist with questions, inquiries, information and payments regarding the cardholder’s accounts. The culture at TCI is that of a well-established company with a casual work environment. Our support centers in SD, MN and TX employs more than 300 people. You can find out more about Total Card, Inc., by visiting the company’s website at www.totalcardinc.com

Benefits at TCI include:

  • Medical/Prescription Drug coverage

  • Flex Medical & Dependent Care spending

  • Dental, Vision, Life, Disability & Accident Insurance

  • 401(k) with Employer Match

  • Paid Time Off & Paid Holidays

  • Education Assistance

  • Employee Discounts

  • Employee Assistance Program

  • Wellness Program