U.S. Bank Fair and Responsible Banking Division Program Consultant in Sioux Falls, South Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

This position will report to U.S. Bancorp’s Fair and Responsible Banking Division and support the Bank’s Fair and Responsible Banking Program (Program) to help maintain a comprehensive Program. The Program Representative will provide subject matter expertise on fair and responsible banking laws including Equal Credit Opportunity Act (ECOA), Fair Housing Act (FHA), Unfair, Deceptive or Abusive Acts or Practices (UDAAP) and related consumer protection laws and regulatory guidance as it applies to products and services offered by the Bank. This position will report to the Program Manager as well as work collaboratively with risk assessment, analytics, complaints, and governance teams to achieve common goals and execute strategies. A key role for this position is interacting with fair and responsible banking stakeholders of various levels within the organization, including compliance and business line personnel, to help ensure the effective performance of the Program.


  • Collaborate with business line and risk personnel in order to oversee and maintain the program activities at the business line level. Perform ongoing oversight of procedures and practices.

  • Perform evaluations of business line activities.

  • Perform assessments of business changes such as new or changed products/services in order to support the enterprise-wide change process and appropriately recommend and oversee risk mitigation.

  • Conduct reviews of marketing materials to assess compliance with fair and responsible banking requirements in support of the Bank’s centralized review process.

  • Conduct reviews of incentive compensation and performance plans for fair and responsible banking risks prior to business line implementation.

  • Conduct reviews of the bank’s third party relationships for fair and responsible banking risks including adherence to regulatory guidance related to third party risk management.

  • Perform reviews based on internal or external factors and risks such as industry scrutiny, reputational risks, complaint trends, or management requests.

  • Advise, guide, and partner with business lines as well as second line of defense personnel in the development of controls, including first line of defense monitoring approaches and resulting reporting protocols.

  • Identify, draft and present issues that require corrective action. Provide guidance and oversight of resolution plans that address identified issues.

  • Keep abreast of fair and responsible banking laws and regulations, guidance and other legal and regulatory developments that directly impact business unit practices and work with affected areas.


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Seven to ten years of experience in an applicable risk management environment

  • Applicable professional certifications

Preferred Skills/Experience

  • Experience and expert knowledge of fair lending and UDAAP

  • Strong knowledge of banking products, services, and operations

  • Excellent verbal, written and analytical skills

  • Strong collaboration, interpersonal, management, and client relationship skills; ability to interact and present to management

  • Advanced knowledge of fair and responsible banking laws, regulations, and oversight, including ECOA, FHA, UDAAP and related regulatory agency (e.g. CFPB) examination standards, applicable regulatory guidance, litigation and enforcement actions

  • Certified regulatory compliance manager (CRCM) with advanced experience in performing consumer compliance functions; certified audit professional with advanced fair lending, consumer protection; or bank regulatory experience with emphasis in consumer compliance

  • Testing, audit or investigation experience related to regulatory compliance

  • Thorough knowledge of U.S. Bancorp operations, policies and procedures, and the ability to review and suggest revisions to policies, procedures, and controls to demonstrate effectuate compliance

  • Experience with large complex banking organizations and their product/service offerings

  • Experience in providing guidance regarding complex operational and compliance matters, enforcing requirements, working with auditors and examiners, negotiating desired outcomes, executing project and implementation plans, and reporting issues and trends to management

Job: Compliance / Quality Control

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170021203