Best Buy Geek Squad Senior Agent - Repair Services in Sioux Falls, South Dakota

523518BR

Job Title:

Geek Squad Senior Agent - Repair Services

Location Number:

000017-Sioux Falls-Store

Job Description:

What does a Geek Squad Senior Agent do?

The Geek Squad Senior Agent is an expert in the fulfillment of Geek Squad services and is responsible for training and coaching agents to repair and service in accordance with Geek Squad's high standards and Best Buy's Customer promise. The Geek Squad Senior Agent leads a team of Geek Squad Agents in the Precinct, as well as acting as a role model in performing Client and store repairs and services, inspiring a world class Client experience and providing motivation that enables exceptional business results. This leader is a brand ambassador for Geek Squad and Best Buy.

Job Responsibillities Include:

  • Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair/service, and follow up.

  • Utilize employee and Client feedback, scorecards and financial results to review the business. Works with leader(s) to build and implement business support plans to better capitalize on business opportunities.

  • Provide on-going coaching, training and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service inclusive of scope of work for In Home Services.

  • Work to prevent returns and exchanges by testing units that come back and educating customers on product usage.

  • Performs product maintenance, repairs and technology services as necessary while working direclty with clients.

What are the Professional Requirements of a Best Buy Sales Consultant?

Basic Qualifications:

  • 1 year experience in diagnosing and repairing PCs or consumer electronics

  • 1 year Customer Service experience

  • 1 year Leadership experience inclusive of coaching, training, and recognition.

Preferred Qualifications:

  • 6 months using an inventory management system

Req #:

523518BR

Address Line 1:

2101 W 41ST ST

City:

Sioux Falls

State:

SD

Zip:

57105-6195

Job Level:

Individual Contributor

Employment Category:

Full Time

Brand:

Geek Squad

About Us:

About Geek Squad

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

What are my rewards and benefits?

Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

Job Search Categories:

Geek Squad, Retail Jobs