Sanford Health Help Desk Support Technician - IT Applications in Sioux Falls, South Dakota

Job Title: Help Desk Support Technician | IT Applications | Multi-City

City: Sioux Falls

State: South Dakota

Department : IT Applications 1

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

Position will be filled in Sioux Falls, SD, Fargo, ND or Bismarck, ND.*

JOB SUMMARY

Serve as initial primary point of contact to Sanford technology end users by receiving calls and electronic requests. Must understand and utilize best practice principles to provide front line support and best possible customer service in a timely manner. Resolve issues on first call when possible using knowledge retained from training and searching resource materials available. Record issues in the software database. Demonstrate high level of commitment to being the customers advocate. Possess the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. A positive attitude and supportive demeanor is expected. Demonstrate a high level of accountability on all operational duties and adhere to expected standards. Follow documented processes paying close attention to detail. Recognize potential problems or patterns of events and react responsibly.Most possess excellent listening and oral communication skills. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task. Demonstrate aptitude in problem determination and diagnose technical and business issues. Must have the ability and desire to work with; and in support of, Information Technology leaderships, other staff and support staff. Must have the aptitude to help carry out the mission, goals and objectives of the department and organization.

QUALIFICATIONS

None required at this time. Must have a two-year degree in computer operations/network related field or equivalent work experience. Minimum of two years technical training in information systems field. Must possess excellent listening and oral communication skills, ability to multi-task and high aptitude in problem determination and diagnose technical and business issues. Must demonstrate professional writing skills and complete all phases of call records as directed.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Sioux Falls

State: South Dakota

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req8990