U.S. Bank Implementation Manager 2 in Sioux Falls, South Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

U.S. Bank is seeking a Implementation Manager with break/fix and raised floor hardware experience to contribute toward the success of our technology initiatives. Manages the day-to-day implementation, inventory, infrastructure, escorting, and break/fix for Raised Floor equipment and vendors. Plans and develops policies and procedures to support Mainframe, Mid-Tier, Distributed, and Network hardware installations, infrastructure, and break/fix repair. Provides direction to all levels of staff responsible for installation of equipment using best practices. Ensures feedback as a mentor. Engages in staffing plan hiring. Interacts with critical departmental managers to ensure consistent and high quality support for all mission critical operations and applications. Identifies future departmental business needs and focus for enhanced support. Develops and publishes metrics to qualify and quantify success. Manages a staff of employees with employee relations, performance, and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Provides input in regards to standard operating procedures and new ways of doing business. At times will engage in a seat at the table and drive meetings when called upon.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.


Basic Qualifications

-Bachelor's degree or equivalent work experience, OR

-Technical or vocational certification

-At least 1 year experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of information technology infrastructure library.

-At least 4 years experience with leading, building and managing effective teams.

-At least 2 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

-At least 4 years experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.

Preferred Skills/Experience

Working experience in:

-Storage hardware

-Server hardware

-Mid-range hardware

-Networking/communications hardware

-Mainframe hardware

-Hardware installation and support

-Project control and reporting

Extensive experience in:


-Technical troubleshooting

-IT systems management


-IT project management

-Hardware infrastructure

-IT environment

-IT incident management

-IT service change management

Job: Information Technology

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170021860