Caribou Coffee Shift Leader (Co-Brand) in Sioux Falls, South Dakota

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Caribou Coffee and Einstein Noah Restaurant Group

Shift Leader (Co-Brand)

Company:

Caribou Coffee and Einstein Noah Restaurant Group

Position:

Shift Leader (Co-Brand)

Department:

Restaurant Staff

Req #:

1665706

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Date posted:

June 12, 2017

Location:

2300 South Minnesota Ave, Coffee & Bagels

Sioux Falls, SD, 57105, US

Job category:

Restaurant Staff

Job link:

Position Mission:

The Shift Leader is responsible for the overall leadership and direction of the store in the absence of the General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift.

This position manages the shift requirements for labor, customer service and employee tasks, in accordance to Caribou Coffee and Einstein Noah Restaurant Group, Inc. standards. The Shift Leader maintains a consistent and outstanding guest experience while supporting daily sales goals.

Responsibilities Include:

Core Competencies:

  • Problem solving.

  • Managing the guest experience.

  • Maintaining the look and feel of a well-run store.

  • Driving for results.

  • Managing multiple priorities.

  • Being resilient under pressure.

  • Training.

  • Demonstrating leadership.

  • Adapt to new work situations or roles; open to new ways of doing things.

Essential Functions:

  • Guest Service/Shift work.

  • Ensures guests are welcomed into the store.

  • Ensures consistency in beverage and bagel preparation.

  • Develops personal ongoing relationships with customers.

  • Supports Team Member functions as necessary to provide seamless customer service to guests.

Employee Relations/Coaching:

  • Manages team to ensure positive customer experience.

  • Creates a positive atmosphere for the staff.

  • Provides ongoing feedback to team members on their successes and areas for improvement.

  • Provides tools to help Team Members sell coffee and bagels, and to promotional items.

  • Coaches team members on such items as proper methods of brewing, crafting drinks and teas, weighing bulk, grinding, bagel picking, sandwich making, register and cash handling, other daily shift tasks and methods in guest services.

  • Takes charge and utilizes resources when problems arise; develop solutions before contacting General Manager.

  • Promotes professional growth of Team Members.

Store Upkeep/Cleaning:

  • Ensures floors are scrubbed/cleaned.

  • Keeps a weekly cleaning staff check list.

  • Assigns cleaning and preparation tasks among all Team Members.

  • Ensures that the next shift members are set up for success by stocking all products, cleaning all areas of the store and completing the store maintenance sheets.

Administrative:

  • Assists in creating schedules when needed.

  • Compiles the shift log.

  • Supports financial reviews.

  • Supports new product rollouts.

Principal Accountabilities:

  • Knowledge of store operations.

  • Ability to train Team Members store functions.

  • Ability to motivate staff.

  • Ability to learn and perform Team Member level roles.

  • Ability to maintain records of personnel, inventories, sales and banking/accounting records preferred.

  • Strong recruiting skills (sourcing, qualifying, networking, assessment and selection) preferred. Bookkeeping skills preferred.

  • Proven ability to increase profits in similar operations preferred.

Required Experience:

  • High school diploma or GED preferred.

  • At least one year of restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Supervisor.

  • May require the ability to work early mornings, evenings, some holidays and/or weekends.

  • Must be at least 18 years of age.

Physical Demands:

  • The physical requirements for this position are hearing, speaking, seeing, carrying, bending, walking, kneeling, reaching, pushing, pulling, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou and Einstein Restaurant Group, Inc. reserve the right to add or delete duties and responsibilities at the discretion of Caribou. Einstein Restaurant Group, or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company and Einstein Noah Restaurant Group, Inc. are proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation