Wells Fargo Systems Support Analyst 1 / Data Warehouse Production Support Analyst in Sioux Falls, South Dakota

The Enterprise Data and Analytics (EDA) team is looking for motivated and enthusiastic individuals to join a team performing Level 1 production support for multiple data warehouse applications within organization. The EDA Production Support Shared Service organization supports over 150k processes, and is growing quickly. This team works in coordination with other Production Support teams to provide support across the Shared Services environments. This position will require working in 24/7 rotating shift schedule and will be required to cover weekends and holidays according to pre-determined shift schedules.

  • Key Responsibilities Include:*

  • Perform first level monitoring and production support of batch jobs

  • Resolve production failures by following documented resolution procedures and troubleshooting mechanism

  • Monitor emails received in the team mailbox and respond as necessary

  • Monitor the ticketing system and take action on incident tickets within recommended timelines

  • Learn and use effectively enterprise-level tools and processes for a standardized production support process

  • Communicate and escalate issues to senior team members as appropriate

  • Track the recurring issues to closure by working with leads and coordinators

  • Perform requested tasks during installs, outages, and other special situations

  • When necessary effectively communicate issues and failures to partner teams

*Divisional Information *

  • Enterprise Data & Analytics (EDA)* , which offers Chief Data Office capabilities to Wells Fargo, focuses on leveraging data as a strategic asset. Data is critical to Wells Fargo’s continued success, deepening relationships with our customers, creating a seamless and convenient multi-channel experience, and meeting our commitment to satisfy our customers’ financial needs. EDA defines how we use information across the company, align our business practices and support our continued focus on great customer experience.

/ Who We Are:/

  • / Learn more about/ / Wells Fargo Enterprise Data & Analytics/

  • / Learn more about/ / Wells Fargo/

Required Qualifications:

  • 6+ months of information technology experience

  • A BS/BA degree or higher

Desired Qualifications:

  • Extensive knowledge and understanding of systems support analysis

  • Good verbal, written, and interpersonal communication skills

  • A BS/BA degree or higher in information technology

  • 1+ year of application production support experience

  • Knowledge and understanding of technology software: development and life cycle (SDLC) methodology

  • Knowledge and understanding of operational support

  • Knowledge and understanding of UNIX

  • Flexibility to work different shifts

  • Flexibility to work in a 24/7 environment

  • Ability to work additional hours as needed

  • Ability to work on call as assigned

Job Expectations:

  • Flexibility to work different shifts

  • Flexibility to work in a 24/7 environment

  • Ability to work additional hours as needed

  • Ability to work on call as assigned

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5338112&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.